Privacy Policy

Privacy Policy

Effective Date: 18 Aug 2026

Topflight Airport Concierge and Travel Private Limited ("TACT", "we", "us" or "our"), operating the website TACTCLUB.COM, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use TACTCLUB.COM, our mobile applications, products or services.

1. Information We Collect

Depending on how you use our services, we may collect:

• Personal & Contact Information: Name, mobile number, email address, billing/contact address and other information you provide.
• Travel & Booking Information: Traveller details, booking preferences, itinerary information, identity documents where required, and other information necessary to provide travel-related services.
• Payment & Transaction Information: Transaction details and payment-related information. Payments may be processed securely through authorised third-party payment providers.
• Technical Information: IP address, browser/device information, operating system, approximate location, website activity and usage information.
• Cookies & Similar Technologies: Information collected through cookies, pixels and similar technologies to improve website functionality, security and user experience.

We collect only information that is reasonably necessary for providing our services, processing transactions, improving our platform, complying with legal obligations and other legitimate business purposes.

2. How We Use Your Information

We may use your information to:

• Provide, manage and personalise our products and services.
• Process bookings, payments, requests and enquiries.
• Verify identity and prevent fraud or misuse.
• Communicate booking confirmations, service updates and important notices.
• Improve our website, products, services and customer experience.
• Send promotional or marketing communications where permitted by law and subject to your preferences.
• Conduct analytics, surveys and service-related research.
• Comply with applicable laws, regulations and lawful requests from authorities.

3. Sharing of Information

We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:

• Payment processors and financial service providers.
• Airlines, hotels, airport service providers, travel partners and other service providers required to fulfil your booking or request.
• Technology, hosting, analytics, customer-support and communication providers.
• Professional advisers, auditors and insurers where applicable.
• Government, law-enforcement or regulatory authorities where required or permitted by applicable law.

We do not sell your personal information to third parties.

We may engage third-party service providers to process personal information on our behalf for purposes such as payment processing, hosting, analytics, communications, customer support, fraud prevention and other business functions.

Third-party websites or services linked through TACTCLUB.COM may have their own privacy policies. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of third-party websites and services before providing them with your personal information.

4. Cookies

TACTCLUB.COM may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, improve our services and enhance the security of our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Data Security

We use reasonable administrative, technical and organisational safeguards to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes for which it was collected, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to any legal or regulatory requirements requiring us to retain such information.

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Request deletion of your information where legally permissible.

You may submit privacy-related requests or concerns by contacting us using the contact details provided in the "Contact Us" section below. We may require verification of your identity before processing certain requests.

Certain information may need to be retained where required by law, regulation, contractual obligations, fraud prevention requirements, dispute resolution or other legitimate business purposes.

8. Children's Privacy

Our services are not intentionally directed at children. We do not knowingly collect personal information from children except where permitted by applicable law and with appropriate consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices or applicable laws and regulations.

Any material changes will be communicated through our website or other appropriate means. The updated Privacy Policy will indicate the revised effective date.

10. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Topflight Airport Concierge and Travel Private Limited
Brand: TACT
Website: TACTCLUB.COM
Privacy / Support Email: guest.services@tactclub.com
Address: 67B, Gopal Mansion CHS Ltd, Gurunanak Road, Opp. Kooper Chimani, Bandra (West), Mumbai, Maharashtra 400 050, India

This Privacy Policy is intended to be read together with TACTCLUB.COM's Terms & Conditions and other applicable policies.