Terms and Conditions

a. Definition: 

     i. “Booking Process” means actions steps by Customer for undertaking the Service booking through Website or through an offline mode as may be acceptable to TACT.

     ii. “Customer” means any entity including any individual or body corporate or their representative, who undertakes booking of Services with TACT. Individual Facilitators must have completed 18 (eighteen) years of age at the time of booking transaction with TACT.

     iii. “Service Officer” or “Service Agent” or “Agent” means an officer, designated by Service Provider to render Service(s) to the Guest(s) at Port of Service.

     iv. “No Show” means the failure by Guest to reach the service location or designated meeting point at the Port of Service and identify himself/herself to Service Agent as per the meeting time communicated in the Service Confirmation by TACT.

     v. “Online booking” means online facility provided by TACT on Website and is available to Customers(s) for undertaking booking/cancellation of Services subject to the applicable terms and conditions as provided on the Website or as may be agreed by TACT separately in writing.

     vi. “Service(s)”means various services provided for booking by TACT at the Port(s) of Service as may amended from time to time by TACT and made available on the Website.

     vii. “Sales Agent” any entity authorised by TACT in writing on mutually agreed terms and conditions for undertaking bookings and reservations of Services on behalf of their client(s) in India and/or abroad.

     viii. “Service Add-on” means any service such as additional porter, bouquet, wheelchair, baby stroller, service upgrade, transport arrangement, etc. that is provided by TACT for booking post the selection of base service by the Customer.

     ix.  “TACT” means Topflight Airport Concierge Services Pvt. Ltd. 

     x. “Website” means www.tactclub.com

     xi. “TACT Club” means program run by TACT that provides exclusive privileges to Customers enrolled under the program.

     xii. “Port(s) of Service” means an identified location at an airport, Meeting point in cityside or Airside, as the case may be or an identified pick-up location where the services is expected to be rendered in terms of service booking confirmation.

     xiii. “Service Operator” means the company or its representative who would render services at Port(s) of Services as per the Service Booking and terms and conditions. 

     xiv. “TACT Club Lounge” means passenger lounge, at Port of Service, either operated by TACT or operated by the Service Provider and details of which are provided in the Service Confirmation. 

b. Online Booking:

       i. Customer(s) must complete the Booking Process on the Website in advance for availing Services and confirmation of Services pursuant to all online and offline request by Customer(s) to TACT shall be subject to availability.

       ii. Customer(s) shall use Online Reservations Engine to make booking for the Services.

       iii. The bookings can be made by the Customer(s) for Service and packages made available on Website by TACT from time to time subject to Clause b (iv) below.

       iv. TACT shall at its sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Customer(s)/Guest(s) at its sole discretion. In such cases, TACT’s liability shall be limited to re-performance of the cancelled/omitted part of Service through Service Operators. In cases where TACT is unable to re-perform the service, partial/full refund may be provided by TACT to the Customer, at its sole discretion.

       v. Customer is responsible for providing TACT with correct and legitimate detail(s) about itself and its Guest(s) during the Booking Process. TACT at all times shall reserve the right for taking any additional information in relation to the Customer(s) and/or Guest(s) during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.

       vi. Any and/or all request(s) as may be received and acknowledged by TACT does not guarantee the Service Booking by TACT and shall be subject to written confirmation by TACT.

       vii. TACT reserves the right to accept or decline or cancel Customers(s) request for Service without assigning any reasons.

       viii. During the Booking Process the Customer(s) are requested to take extra care while providing information about guest(s), date and time of travel, contact numbers. etc. TACT assumes no responsibility whatsoever on account of any problem that may arise on account of false/ erroneous information provided by Customer(s) to TACT or any delay or cancellation of flight or for any reason whatsoever including any major event, change in flight schedule, failure of Guest(s) to report at Port of Service on time.

       ix. Once the Booking Process is completed, Customer can request for cancellation of Services in case of any change in plans and TACT shall initiate the refund process in line with the Cancellations and Refund Policy provided herein.

       x. It is hereby clarified that during the process of booking by Online Reservation Engine on our Website, if there is any “transaction fee” which is charged by the bank issuing the credit/debit card, such charges shall be paid by the Customer and TACT shall have no liability to pay such transaction fee.

       xi. All Sales Agents shall deal with their clientele by themselves and TACT assume no responsibility of transaction between Sales Agent and its client. For all confirmed and legitimate Service(s) bookings by Sales Agent(s), TACT shall only be responsible for providing Service(s) to Guest(s), subject to the terms and conditions of Service at Port(s) of Service.

       xii. TACT will endeavor to provide the fast track service in some airports through an arrangement with Service Operators that generally, will be specified in the Meet & Assist specific pages on Website. TACT shall not be held liable if the statutory authorities under any circumstance do not permit the Agent or Guest to pass through the “Fast track” counters, if any. Fast track Immigration and Customs clearance rests in sole discretion of the airport authority and controlling statutory authorities.

       xiii. The Service will normally begin when the Agent meets the Guest(s) and will normally end when the Agent leaves the Guest(s). For services at the Port(s) of Service, it is the customer’s responsibility to ensure that they locate and wait for the assigned Service Providers Agent at the specified meeting point. The Agent will call the customer if they cannot locate them. Failure to do so may be treated as a “no show? and no refund will be made.

       xiv. It is the Customer’s responsibility to advise TACT if there is any change in flight time or the flight no.; or any in pick-up time or pick-up location for airport transfer; or change in travel plans of the Guest to future dates or prior dates; or change in the total no. of guests for whom services we booked. Upon, receiving the information from Customer, TACT shall endeavour to make necessary arrangements for changed travel plans subject to payment of applicable charges, if any by the Customer.

c. Cancellations, amendments and refunds:

       i. Customer(s) or their representatives can cancel the service online by using booking details. 

       ii. TACT shall review such cancellation request(s) for its authenticity and once approved by TACT, the service booking will be cancelled and refund process will be initiated and necessary credit will be provided to the Customer subject to the deduction of applicable cancellation charges, if any. Unless otherwise provided under specific service offerings from time to time, following charges (cancellation charges) shall be applicable on cancellation of Services not booked using promotional codes. 

             Cancellation of Service(s) and Cancellation Charges:

1. For cancellation at least 72 hours prior to the Service Time:  Rs. 500 or 5% of Booking Amount, whichever is lower:
2. For cancellation Between  72 to 48 hours prior to scheduled meeting time:  Rs. 1000 or 15% of the Booking Amount, whichever is lower;
3. For cancellation Between 48 to 24 hours prior to the scheduled meeting time:  50% of the Booking Amount
4. For cancellation Less than 24 hours: 100% of the Booking Amount

               Please Note: 

• For the purpose of calculating cancellation charges, Booking Amount shall mean  the total amount (Including taxes) paid by the Customer and received by TACT.
• TACT shall endeavour to process refund if applicable, within 15 days from the date of cancellation subject to the terms mentioned herein.
• In case of re-scheduling of services, the Customer shall share the revised details maximum within 48 hours from the time of rescheduling request. All rescheduling requests shall be subject to availability and terms mentioned herein.

    iii. No Refunds whatsoever shall be provided 

1. If the applicable booking made by using promotional code;
2. If Wrong information about travel details of Guest(s) during the Booking Process;
3. In case of Guest No Shows or Service declined at Port(s) of Service for whatever reason
4. For booking amount paid for Service Add-ons;
5. In case the flights are Delayed/missed or cancelled;
6. Late arrival at the airport which results in denied check-in or boarding by the airlines.
7. In case of any misconduct or any unlawful or prohibited activity by the Customer/Guest(s).

     iv. All refunds will be provided in TACT wallet specific to the booker’s email. This balance can be used for future bookings by the Customer.

    v. Customer may choose to transfer refund amount to their accounts through the same mode of payment. 

    vi. No Shows or Service declined at Port(s) of Service for whatever reason will be charged at 100% & no refund will be processed.

    vii. In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.

   vii. Amendment can be done 24 hours prior to the service schedule at a 50% additional charge and if less than 24 hours then it will be considered as "No-Show" & no amendments are allowed in that case.

d. Change is Service Requests: If after booking your service any of the details change, it is the responsibility of the Customer(s) and/or person who booked the service to notify TACT of any such changes by emailing guest.service@tactclub.com. In the event of changes being notified within 48 hours of the flight time an administration charge will be levied.

e. Delays: 

   i. In the event of your departure being delayed on the day and it takes the service beyond 3 hours then we will give you the option at the time for Us to provide additional coverage charged per hour as may be applicable as per the terms and conditions of service operator.

   ii. In the event your flight being delayed more than three (3) hours then it is the responsibility of the passenger(s) and/or booking agent to contact TACT representative on the number provided on the confirmation supplied at the time of booking to confirm if coverage is required (charge per hour or part thereof from the arrival time of the flight – If no contact is made, no new greeter will be provided for the new arrival time.

f. Limitation of Liability: In the event of non-delivery of Services by Service Operator or account of any other unforeseeable incident, TACTs liability to Customer for all type of bookings shall not be more than the amount paid by the customers for booking of the services.